Guarantee And Warranty

Warranty Period: All new semi-trailers and heavy machinery sold by YS-Shipping carry a six-month (180 days) warranty, effective from the date of delivery.
Coverage: This warranty covers defects in manufacturers' workmanship, parts, and materials. Upon verification, we will provide repair solutions or replacement parts free of charge.
Registration: For vehicles purchased through dealers, the product must be registered with us within 30 days of purchase to activate the warranty.

This limited warranty does not apply to:

Wear Parts: Items subject to normal wear and tear, such as tires, brake linings, lights, and seals.
Improper Use: Damage caused by lack of routine maintenance, misuse, overloading, or unauthorized modifications.
External Factors: Damage caused by accidents, natural disasters, or repairs/alterations attempted by third parties.
Routine Adjustments: Normal user alignments, parameter tuning, and machine settings are the responsibility of the user.

24/7 Remote Support: Our engineering team provides multi-language technical assistance via WhatsApp (+86 13267093249).
Installation: Technical support for installing replacement parts is provided primarily via video calls or online manuals. The labor required for installation is the responsibility of the user.
Spare Parts Reserve: We maintain a dedicated inventory of spare parts to ensure rapid supply for our partners and minimize equipment downtime.

Time Requirement: Any transit damage must be reported to your Account Manager within 24 hours of delivery with supporting photo or video evidence.
Returning Defective Parts: If a core component replacement is required, the defective part must be securely packaged and returned to our Guangzhou Headquarters for technical verification.
Shipping & Handling: The user is responsible for all shipping costs and adequate packaging for returned items to prevent secondary damage during transit.

Headquarters & Parts Processing Center:

Address: Stall 1001, Meichaohui, No. 40 Gangtou Street, Yuexiu District, Guangzhou, China.
Recipient: Yang Wenling (+86 13267093249).
Required Mark: [Your Name] + [Last 4 digits of your phone number].