Refund Policy

If you are not satisfied with our service or product, you can apply for a refund. We are committed to a transparent and fair process for all our clients.

1. Refund Instructions

Processing Time: Refunds are initiated within 1–2 working days after we receive and inspect the returned product at our warehouse.
Bank Clearance: Depending on international banking procedures (such as intermediary banks), it may take 1–5 business days for the funds to return to your account.
Original Currency: To avoid exchange rate losses, all refunds will be made in the original currency and to the original payment method (credit/debit card or online banking) provided at the time of purchase.
Account Changes: If you no longer use the original card or account, please contact us in advance.

2. Refund Eligibility

Undamaged Products: If the product is not damaged and is returned in its original condition, we will provide a full refund.
Shipping Charges: The customer is responsible for all return shipping costs and any other charges (such as handling or transit damage) incurred during the return process.
DDP & Clearance Fees: Please note that logistics and clearing fees already processed in West Africa are non-refundable.

3. Return Shipping Addresses

For Air Freight & Express:

Address: Stall 1001, Meichaohui, No. 40 Gangtou Street, Yuexiu District, Guangzhou, China.
Recipient: Yang Wenling (+86 13267093249)
Mark: [Your Name] + [Last 4 digits of your phone number]

For Sea Freight:

Address: No. 1, Building 3, No. 20 Hougang West Street, Zengcha Road, Baiyun District, Guangzhou, China (Beside Glass Factory).
Recipient: Wang Wenling (+86 13267093249)
Entry Code: ZZA1001-Max558 + [Your Last 4 digits] (Must be marked on the package).

4. Contact Us

After you send the goods, please forward the China tracking number to your agent to avoid processing errors.

WeChat/WhatsApp: +86 13267093249