Return Policy

1. Return Eligibility 

  • 30-Day Window: Customers have 30 days from the date of delivery to initiate a return request.
  • Product Condition: Returned items must be in their original, unused condition with all packaging and labels intact.
  • Scope of Acceptance: We accept returns for both defective products and general change-of-mind, provided the condition requirements are met.

2. Non-Refundable Costs 

  • Logistics & DDP Fees: Due to the specific nature of trade with West Africa, DDP (Delivered Duty Paid) clearing fees and international shipping costs are non-refundable once the cargo has been processed or cleared through customs.
  • Return Shipping: The customer is responsible for all shipping costs and handling charges incurred during the return process back to our China warehouse.

3. Refund Processing 

  • Original Currency Refund: To ensure transparency and avoid exchange rate losses, all refunds will be issued in the original currency used at the time of payment/collection.
  • Warehouse Inspection: Refunds are processed within 1–2 working days after the goods arrive at our Guangzhou warehouse and pass inspection.
  • Bank Arrival: Depending on international banking procedures, please allow 1–5 business days for the funds to reflect in your account.

4. Return Shipping Addresses 

For Air Freight & Express :

  • Address: Stall 1001, Meichaohui, No. 40 Gangtou Street, Yuexiu District, Guangzhou, China.
  • Recipient: Yang Wenling (+86 13267093249).
  • Required Mark: [Your Name] + [Last 4 digits of your phone number].

For Sea Freight :

  • Address: No. 1, Building 3, No. 20 Hougang West Street, Zengcha Road, Baiyun District, Guangzhou, China (Beside Glass Factory).
  • Recipient: Wang Wenling (+86 13267093249).
  • Warehouse Entry Code: ZZA1001-Max558 + [Your Last 4 digits] (Must be marked clearly on the package).

5. Contact for Support 

If you have any questions regarding your refund, please contact your dedicated agent or reach us via WhatsApp: +86 13267093249.